Airbnb says a third of its customer support is now handled by AI in the US and Canada

February 13, 2026 Sarah Perez

Airbnb was poised to introduce an app that doesn't just search for you, but one that "knows you." CEO Brian Chesky said, "It will help guests plan their entire trip, help hosts better run their businesses, and help the company operate more efficiently at scale."

Previous Article
Airbnb says a third of its customer support is now handled by AI in the US and Canada
Airbnb says a third of its customer support is now handled by AI in the US and Canada

Airbnb was poised to introduce an app that doesn't just search for you, but one that "knows you." CEO Brian...

Next Article
Fintech lending giant Figure confirms data breach
Fintech lending giant Figure confirms data breach

The company said hackers downloaded “a limited number of files” after breaking into an employee’s account. ...

LINK CTA

Learn More